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Return & Exchange Policy

Return & exchange policy

Âme moi will not accept returns if they are not authorized, customers are required to check the goods on the delivery to ensure that they do not have any production or other defects. In such cases, the customer is entitled to have the product restored to its original by repair or replacement.

In the event of manufacturing defect, please email us at [email protected] within 48 hours of receiving your bag.

Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions.  Please do not ship your return back without this authorization, as it will not be processed.

If you decide not to keep an item you ordered online you can return it for a refund or exchange within 10 days of delivery.

Returned handbags must also include the original box, dust bags, shoulderstrap, tassels, labels and must be completely unworn.

Âme moi reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.